How can we help you?

Visit the Open Account page, fill in your personal details, and submit your application. Our team will review your KYC documents and activate your account — typically within 1–2 business days. You will receive your account number, Account ID, and IBAN by email upon approval.

For Basic tier, no KYC is required initially. To upgrade to Silver or above, you will need to submit: a valid government-issued photo ID (passport or national ID card), a proof of address (utility bill or bank statement dated within 3 months), and a selfie for identity confirmation. Documents can be uploaded directly from your dashboard under Verify Account.

Intrabank transfers allow you to send money instantly to any other Offshore Bank account holder using their 6-digit Account ID. Simply enter the Account ID on the Transfer page — the system will automatically retrieve and display the recipient's registered name for confirmation. Transfers settle in real-time, 24/7, and require PIN authorisation.

Fiat currencies: USD, EUR, GBP, RMB (CNY), and JPY. Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Bitcoin Cash (BCH). Currency exchange between any supported fiat or crypto pair is available at live market rates from your dashboard.

To reset your transfer PIN, navigate to Set PIN in your dashboard and select "Forgot PIN". You will need to enter your account password to proceed. To change your password, go to Change Password under Settings. For either reset, you will be required to verify your current credentials before setting new ones.

Crypto withdrawal requests are submitted from the Crypto Withdraw page and require PIN verification. All crypto withdrawals are subject to admin approval before processing. You receive 5 fee-free withdrawals per month per cryptocurrency — only the blockchain network fee applies for these. After 5 withdrawals, an additional bank fee is charged. You will be notified by email and dashboard notification upon approval or rejection.

Yes. Your account is protected by 256-bit AES encryption, secure HTTPS connections, PIN-protected transfers, and session timeout controls. We employ real-time transaction monitoring for fraud detection. Our banking operations are conducted under a regulated offshore jurisdiction with strong depositor protection laws.

You can raise a support ticket directly from your client dashboard under Support. Include your issue details — our team will respond within 4 business hours. For urgent matters, email us at [email protected]. When submitting a ticket, your Account ID, IBAN, and registered name are automatically attached so our team can identify your account immediately.